you can look through our frequently asked questions.
We try our best to answer as many of the most common questions as we can, but If the answer isn’t there, and you still find yourself in deep sh*t.
give us a call: +39 (351) 581-7175
mon-fri: 9:00 – 17:00
or
shoot us a message using the form below.
We’d love to hear from you.
Frequently asked questions.
GENERAL QUESTIONS.
Instead of using less perfume and cheaper ingredients, Enough with this Sh*t uses high quality perfumes that takes care of those pesty odors in a way that other products don’t. Stain resistant rich blue industrial dye, offer complete coverage to tanks without staining walls and equipment. Waste is managed by using a probiotic blend of bacteria and enzyme to break down waste, reduce biocide use, and keep your tank walls grime free.
We highly recommend not mixing with other products. EWTS works as a complete solution for your black water tank. Mixing with other chemicals will neutralize the effect of the enzyme and bacteria blend used in our sachets. For this reason tanks previously treated with a chemical deodorizer must be thoroughly rinsed before first use.
Our sachets come as a single dose, and should not be open! Just toss one in your tank and the time released ingredients will dissolve quickly at first contact with water.
Our sachets improved performance provides effectiveness for up to 7 days year round. When the weather gets hot. EWTS is designed to gain efficiency during the summer months.
If you are looking to purchase for retail, drop us a line here to explore our product and wholesale pricing.
ORDER QUESTIONS.
You do not need to sign in to place your order. Although, It can be more convenient if you do, you’ll have access to your order history, shipping and order information. We even offer discounts for first time subscribers.
Once you have placed all of your items in the cart, you simply click ‘Checkout’ and follow the next screen to input your billing and shipping details.
At the moment we accept these forms of payment:
- Visa Card
- MasterCard
- Debit Card
- American Express
- G-Pay
- Apple Pay
Currently we do not accept:
- PayPal
- Money orders
- Checks
We do not currently accept PayPal.
Please contact us AS SOON AS POSSIBLE within the same working day if you need to make changes to your existing order. If your order has not been shipped, we should be able to do so.
In some cases we may not be able to cancel or change your order since we generally ship the same day. In these situations, we may need to process a return once your order has been delivered.
We will replace any damaged or defective items right away! Please provide us with a photo to help us understand what has gone wrong and improve what we do to avoid similar problems in the future.
Please read our return policy and fill out this form, or write us at support@ewts.it and include your order number, so we can get back to you right away.
SHIPPING QUESTIONS.
You can update the shipping address for your order if you contact us within the same working day. Once the order has been processed and shipped, we cannot edit the shipping address.
Sometimes the following situation can occur with deliveries marked as delivered:
- A neighbor may have accepted the package on your behalf.
- The delivery carrier marked the package as delivered in advance
If you still can’t find the package, please double check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 3 business days, contact us via support@ewts.it and we’ll send you a free replacement right away.